These Terms and Conditions of Use govern the access or utilization of the Services (hereinafter referred to as "Services") provided by Himani Eduventures Private Limited (‘We’, ‘Us’, ‘Our’, or ‘the Company’), trading under the brand name of Wiseprep, with its registered office located at "59 A/2, Kalu Sarai, New Delhi -17
Wiseprep offers three specialized verticals cater to various needs: ESE & GATE PREP for engineering students or graduates , AE & JE PREP for SSC JE, State AE, State JE and Railway engineering exams, and SCHOOL PREP offering programs from grades 6 to 12, including foundation courses for prestigious exams like IIT JEE, NEET, OLYMPIADS, CLAT, and NTSE
These Terms and Conditions of Use (hereinafter referred to as ‘Terms of Use’) apply to the Services provided through all digital, physical, or other channels (collectively referred to as the ‘Platform’) facilitating the consumption of services and value creation for the User. For the purposes of these Terms of Use, ‘User’ shall mean any natural or legal person who browses the Platform or has agreed to become a subscriber to the services on the Platform, by providing login credentials while registering on our website as a Subscribed User, using any device(s) that support access to the Platform services.
We reserve the right to amend these Terms of Use at any time without prior notice, and such amendments shall be updated on this page regularly. By clicking ‘I Agree’ or ‘I Accept’, or by using the Platform or availing Services, you agree to be bound by these changes.
These Terms of Use apply solely to Our Platform. It should be noted that these Terms of Use are not applicable to other similar or related Platforms, and the terms of use of other platforms and websites may vary. Accordingly, we disclaim responsibility for the terms of use of other such platforms.
CONTENT ACCESS
1) You agree not to distribute any part of the Wiseprep Platform or its content in any medium without Wiseprep’s prior written authorization (by authorized personnel only).
2) You agree not to modify or alter any aspect of the Wiseprep Platform.
3) You agree not to access the content of any other user through any technology or means other than the video playback pages provided by the Wiseprep Platform itself.
4) You agree not to engage in any commercial use of the Wiseprep Platform without obtaining prior written approval from Wiseprep (by authorized personnel only). Such commercial uses include:
a) Selling access to the Wiseprep Platform.
b) Selling advertising, sponsorships, or promotions on or within the Wiseprep Platform or its content.
c) Selling advertising, sponsorships, or promotions on any page or website that offers similar services as those provided by Wiseprep.
d) Wiseprep Content, including trademarks, service marks, logos (“Marks”), processes, images, software, and graphics, are owned by or licensed to Wiseprep and are subject to copyright and other intellectual property rights under the law.
e) User Content is provided on an AS IS basis. You may access Content for your personal use as intended through the Wiseprep Platform's provided functionality and as permitted under these Terms and Conditions.
f) You may not download any User Content unless Wiseprep provides a “download” or similar link on the Wiseprep Platform. Without prior written consent from Wiseprep or the respective licensors of the User Content, you may not copy, reproduce, make available online or electronically transmit, publish, adapt, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any User Content for purposes other than as provided herein.
g) You agree not to circumvent, disable, or otherwise interfere with security-related features of the Wiseprep Platform or features that prevent or restrict the use or copying of any User Content or enforce limitations on the use of the Wiseprep Platform or the User Content therein.
h) When using the Wiseprep Platform, you understand that you will be exposed to User Content from various sources and by different Users. Wiseprep is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such User Content.
CONFIDENTIALITY
1) Wiseprep may utilize Personal Information for research, statistical analysis, and business intelligence purposes without referencing any persona or identity.
2) All Wiseprep employees and data processors with access to, and involvement in, the processing of sensitive personal data or information are obligated to uphold the confidentiality of every User’s sensitive personal data and information.
3) Wiseprep retains the rights to utilize your data (including results, testimonials, interviews, etc.) for promotional purposes.
Our Commitment to Security:
1) We are committed to ensuring the security of your personal information.
2) We employ industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
How We Collect and Use Your Information:
1) We collect personal information when you register on our platform, subscribe to our services, or participate in surveys or contests.
2) Your information is used to personalize your experience, improve our services, process transactions, and communicate with you.
3) We may also use your information to send periodic emails regarding updates, promotions, or other relevant information.
Editing or Updating Information:
4) You can edit or update your personal information by logging into your account on our platform.
5) If you encounter any issues or require assistance, you can contact our customer support team for further assistance.
Protection of Information:
1) We implement robust measures to safeguard your personal information against unauthorized access, disclosure, or misuse.
2) Access to your personal information is restricted to authorized personnel only, who are required to maintain the confidentiality of your data.
Protection of Information While Ordering and Shipping:
1) When you place an order with us, your payment information is encrypted and securely processed using industry-standard protocols.
2) We take precautions to ensure the confidentiality of your information during shipping, using trusted delivery services with reliable tracking mechanisms.
Cookies & Display Advertising:
1) We use cookies to enhance your browsing experience and provide personalized content.
2) Third-party vendors, including Google, may use cookies to serve ads based on your prior visits to our website.
3) You can opt-out of personalized advertising by adjusting your browser settings or visiting the Network '
4) Advertising Initiative opt-out page.
Modifications in Privacy Policy:
1) We reserve the right to modify or update our Privacy Policy at any time.
2) Changes to the Privacy Policy will be communicated through our website or via email.
3) By continuing to use our services after such modifications, you acknowledge
#This Privacy Policy outlines our commitment to protecting your privacy and explains how we collect, use, and protect your information. If you have any questions or concerns regarding our Privacy Policy, please contact us for further assistance.
Please enroll with WisePrep only when you are entirely content with all our systems.
We allocate numerous resources in advance for students who enroll or have enrolled. Students and parents should understand that a student's withdrawal after enrollment disrupts the entire system, thus we strongly discourage withdrawals
##
If any technical difficulties arise during online fee payment, such as:
a) If the payment is debited from the credit/debit card but the internet connection is lost due to external server malfunction or similar issues.
b) If the system fails to generate the necessary acknowledgment due to internet issues.
then we will not be held responsible until the course fee paid by the student or parent is successfully credited to the institute's bank account. If the payment is credited to our account, the refund policy will be applied according to the institute's regulations.
##While making fee payments through RTGS, cash deposit, or any other transfer mode to the company’s account, any additional banking charges shall be borne solely by the student/parent. The institute will not be responsible for any deductions in the agreed fee amount. In such cases, the deducted amount must be re-deposited to ensure full payment is received
ADDITIONAL CONDITIONS
1) We are not liable for technical issues resulting in unsuccessful online payments, and refunds are subject to our company policies.
2) Only the admission fees (only for offline students), exclusive of GST (Goods and Services Tax), will be eligible for refund within 90 days to 120 days, if cancellation is done before 10 days of admission.
3)For offline students, should a cancellation occur after 10 days of registration, no refund will apply.
4)Please be advised that no refund policy is applicable to students enrolled in any online course.
5) We emphasize the importance of ensuring satisfaction before enrollment. NOTE : Therefore, we encourage students to attend demo classes for 7 days (SCHOOL PREP), 3 days (ESE & GATE PREP,) 4 days (AE & JE PREP), , assess their suitability for the course, and only then proceed with admission.
3) E-receipts are issued upon successful admission confirmation, which should be retained for future reference.
4) Terms and Conditions for Online Payments: Upon acceptance of our terms and conditions, users may proceed to register and avail of our services.
5) WisePrep's rights and obligations are subject to Indian laws and governmental directives.
6) WisePrep disclaims liability for any inaccuracies or errors in the provision of services.
7) We are not liable for any loss or damage resulting from unauthorized access or interruption of services.
8) Users are responsible for safeguarding their user ID and password for secure access to our platform.
9) WisePrep reserves the right to modify or update the Privacy Policy as necessary, with such changes communicated through our website or email notifications.
10) The service is provided in order to facilitate access to view and pay registration or admission fee (either in full or installments) online.
WisePrep does not make any representation of any kind, express or implied, as to the operation of the payment Gateway other than what is specified in the website for this purpose.
Failure to Pay the Fees
In case the applicant registers successfully and /or pays the registration amount but fails to pay the required fee, (admission fee either first installment, stated installments or full fee) on or before the batch starts, his/her application will stand cancelled without any further notification. No fees would be refunded under this circumstances.
By accepting these terms and conditions, users acknowledge and agree to WisePrep's policies and procedures governing the collection, use, and protection of their information.
Unavoidable Circumstances ⚠️
At WisePrep, we strive to provide uninterrupted learning but certain unforeseen circumstances beyond our control may impact the timely completion of classes and syllabus. In such cases, WisePrep shall not be held responsible for any delays or disruptions due to:
🔹 Natural Disasters – Earthquakes, floods, storms, fires, pandemics, or any other force majeure events.
🔹 Governmental Regulations – New laws, restrictions, or official directives affecting educational services.
🔹 National & Regional Emergencies – Situations like war, riots, curfews, or civil unrest.
🔹 Industrial & Logistical Disruptions – Strikes, labor shortages, internet failures, or transportation disruptions.
In such situations, WisePrep reserves the right to revise policies related to refunds, course validity, syllabus adjustments, and replacements based on the prevailing conditions. All decisions made by WisePrep in these circumstances shall be final and binding .
For any concerns or clarifications, feel free to contact our support team. Your trust and cooperation mean everything to us!
At Wiseprep, we are committed to providing a professional, disciplined, and result-oriented learning environment. The following guidelines must be strictly adhered to by all students and parents. Any violations will result in disciplinary action, including immediate termination of admission without prior notice. No refund of fees will be issued under any circumstances in cases of cancellation due to indiscipline. Wiseprep reserves the right to pursue legal action, including filing an F.I.R., if deemed necessary.
📢 GENERAL GUIDELINES (FOR BOTH ONLINE AND OFFLINE CLASSES)
1.Punctuality:
🔸 Students must join or attend classes on time. Late entries will not be allowed as they disrupt the session.
2.Respect and Decorum:
🔸 All students must behave respectfully toward teachers, staff, and fellow students.
🔸 Misbehavior, harassment, or bullying will not be tolerated and will result in strict disciplinary action.
3.Communication Restrictions:
🔸Students and parents are strictly prohibited from:
✅ Sharing personal contact details of any Wiseprep faculty or staff member.
✅ Asking for or attempting to obtain personal contact numbers of teachers, staff, or other students.
✅ Sharing their own contact details with faculty, staff, or fellow students.
✅ Any violation of this policy will result in immediate termination of admission without prior notice, and no refund will be issued.
4.Official Communication Channels:
🔸 Queries or concerns must be directed exclusively to Wiseprep’s official contact numbers or WhatsApp groups provided at the time of admission.
5.Discipline and Focus:
🔸Students must remain attentive and avoid distractions such as chatting, playing games, or engaging in unrelated activities during the session.
🔸Students must focus on learning during classes and avoid unrelated activities, distractions, or disruptions.
6.Zero Refund Policy:
🔸In case of admission termination due to indiscipline, no refund of fees will be provided under any circumstances.
7.Syllabus Revision Policy
🔸If any changes to the syllabus are introduced by the recognized authority or examination-conducting body during the course, the institute will make every effort to incorporate the updates through offline or online modes. However, the institute is not obligated to cover the revised syllabus in its entirety.
📢 ONLINE CLASS GUIDELINES
1.Camera and Microphone Usage:
🔸Students must keep their camera ON and their microphone UNMUTED (as instructed) throughout the session to ensure active participation.
🔸Teachers must be able to see the student, their notebook, and learning materials clearly in one frame.
2.Learning Environment:
🔸Students must attend classes from a quiet and distraction-free location with no background noise.
🔸A backup device (such as a mobile phone) must be available for use during the session. 🔸Teachers may request students to show their notebooks or solutions via their mobile camera for real-time feedback.
3.Posture and Setup:
🔸Students must sit properly, ensuring their posture, notebook, and learning kit are visible during the class.
4.Mandatory Uniform:
🔸Wearing the Wiseprep uniform is mandatory during online sessions.
✅ Summer: Wiseprep t-shirt.
✅ Winter: Wiseprep hoodie.
🔸Students without the prescribed uniform will not be allowed to attend the session. Uniforms will be delivered to the registered address after admission.
5.Prohibited Activities:
🔸Recording, sharing, or distributing any part of the online class is strictly prohibited and may result in
legal action including F.I.R/Cyber Crime.
🔸Students are forbidden from taking contact details of other students from WhatsApp groups or engaging in harassment, bullying, or inappropriate communication. Such behavior will result in immediate expulsion, and Wiseprep reserves the right to file an F.I.R.
6.Batch Timings:
🔸Subject to change based on faculty availability.
7. Class Extensions:
🔸Sessions may be extended to ensure timely syllabus completion.
📢 OFFLINE CLASS GUIDELINES
1.Classroom Behavior:
🔸Students must maintain discipline, avoid disruptions, and respect the rules of the classroom environment.
2.Mandatory Uniform:
🔸Wearing the Wiseprep uniform is mandatory for offline classes as well.
🔸Students without proper attire will not be permitted to attend sessions.
3.Classroom Etiquette:
🔸Personal devices must remain on silent during sessions.
🔸Maintain a clean and organized classroom environment.
4.Posture and Materials:
🔸Students must ensure their posture and learning materials (notebooks, textbooks, and other kits) are appropriately placed and visible during class.
5.Campus substance prohibition policy
🔸The consumption of pan, gutkha, smoking, alcohol, or any other intoxicating substances within the campus is strictly forbidden.
6.Batch Venues & Timings: 🔸Subject to change based on faculty and classroom availability.
7. Class Extensions:
🔸Sessions may be extended to ensure timely syllabus completion.
8. Personal Belongings: 🔸Students are responsible for the safety of their vehicles, mobile phones, and valuables. WisePrep is not liable for any loss or damage.
📢 CONSEQUENCES OF MISCONDUCT
1.Zero-Tolerance Policy:
🔸Any violation of Wiseprep’s code of conduct, including but not limited to:
✅ Sharing or asking for personal contact details of faculty, staff, or other students.
✅ Harassment, bullying, or inappropriate behavior toward teachers or peers.
✅ Disruptive or disrespectful actions in class.
🔸 Will result in immediate termination of admission without prior notice, and no refund of fees will be provided.
2.Legal Actions:
🔸In severe cases of misconduct, Wiseprep reserves the right to take legal action, including the filing of an F.I.R.
📢 ACKNOWLEDGMENT OF POLICIES
🔸By enrolling at Wiseprep, students and parents agree to strictly follow the above guidelines.
📌We are committed to maintaining a disciplined, respectful, and effective academic environment. Any breach of these policies will be dealt with strictly.